I used the day currently being placed on maintain following searching for a correction of a badly mounted carpet. Built the appointment almost 2 weeks ahead of, for it to become assessed and fixed and no one confirmed up – Though se obtained a contact expressing they would get there inside a two hour window….in the morning.
At 9am. Then they said 11-1 using a get in touch with from a manger in just 30min. Now I termed back in. Anyone has me on keep checking Using the Boston office.
On November 6th, I acquired an automatic information stating the installers have been on their way. Your staff was a no display on November 6th. On November seventh , we rescheduled for November 8th because I used to be instructed Trevor wanted to supervise the alternative, and is The rationale why they didn’t exhibit on Monday or Tuesday. November 8th, the first installer confirmed up with 7 containers of flooring. He questioned us what place was remaining changed.
August ten, 2017 at 6:31 pm We had carpet and laminate set up and because the preceding comment pointed out the sales workers was excellent. The carpet men were being fantastic…our concern is the laminate. They sent 2 young fellas who last but not least bought to my house about 9am. Invested most the day on their own phones, still left many moments on “breaks”. My partner didn’t complain at all, I get residence at 6:30pm to feed them evening meal wondering they have been hard at perform all day. At 7pm they inform us Will probably be two more several hours. We agreed to acquire it finished due to the fact carpet was coming the next morning and all my eating area furnishings was in my front room. fifteen mins. later on they tell us they transformed their minds and they'll come early the following day being accomplished right before carpet. They were nonetheless there soon after five:30pm the following day!!! WTF!! 22 several hours plus they weren’t accomplished?? We wound up being forced to shift my living room furniture back ourselves.
I began calling in Sept/Oct 2017 to the replacement. No-one would return my phone. I called Trevor instantly and he identified as Kim in CS and she or he identified as me back inside a day and still left a message. It took a number of phone calls and two weeks for her to return my simply call.
I need my carpet fastened this carpet seems to be previous and wrinkled. I also need to obtain a similar customer service that I got when “Empire today” gross sales agent first arrived to my dwelling to obtain my business.
I deal with customers routinely, and this is simply website not a beneficial customer practical experience. I'd want to know if there was an epic failure in servicing the customer and that is The key reason why for my interaction today.
Your crew experienced a blank slate when they came to carry out the First installation. It ought to have been quick and pain-free. Now I really have to fork out for your personal crew’s poor business exercise. Thank you for finding the time to review my problem.
I will not like people and enterprises that refuse to confess They simply could possibly be Erroneous and in this case ARE Mistaken.
We all know delays could be disheartening, and we’re unhappy to listen to that your installation hasn't been concluded. We’ll be in contact along with you shortly to discuss your worries.
We were explained to that the operate could consider up to 2 day for completion. We created the timetable for installation 2 months beforehand so we wouldn't must take time off perform And become performed by the point our Thanksgiving visitors (family) arrived.
The house was totally vacant as we experienced just acquired it. For the job sure to be entire by the 7th, they had been nonetheless working over the 10th. Unprepared to carry out the perform. My son in regulation had to go to the retailer and buy wax rings and brown caulking for them.
March 26, 2018 at nine:05 pm I am repeat customer at Empire and have never experienced a difficulty nonetheless, will never do company with them yet again. Purchased carpeting for two bedrooms to incorporate closets. Discovered on working day of installation, rooms were being calculated improperly (gross sales Rep Mike Kline) so installer does not have more than enough carpeting to finish The task. I phoned customer service and spoke to your rep who instructed me I must look forward to a phone back again in the up coming 24 enterprise hrs. I requested for any supervisor which just after 15 minutes he present in Texas (Valerie) when she was helpful, she assured me that someone in the neighborhood (Northlake) office would phone. I did get a contact from Randy, who manufactured arrangements to have the carpet for your 2 nd area plus the carpet for that closet from the room that they had done, put in the following day. Actually the same installer agreed to return to setup it.
We dislike delays as much as you are doing, and sincerely regret the inconvenience. We’ll be in contact with you Soon to reschedule your installation.