I must have study these negative reviews in advance of having Empire install carpet in my home. As all another writers have noted – calls to Customer Service are Ineffective.
We need to know additional, and wish to follow up along with you to debate your knowledge. Be sure to e-mail us at customersupport@ empire-today.com with the Call data.
To the point The incorrect flooring was set in my household. No phone calls stating It's going to be solved. I have named a number of moments no resolution as of nevertheless. My phone calls to customer service have I been dropped, chilly transfers or, will get in touch with again. this This can be the previous number which i been given like a case number.–one-346905XXXX, Lookinv forward to obtaining this challenge resolved.
Our mission is for making wonderful new floors quick for all of our customers, and we’re dissatisfied to listen to about your ongoing knowledge. We’ll be further more investigating your problems, and we’ll be in connection with you shortly.
So soon after being so upset I get in touch with the customer service and spoke with An additional supervisor. This supervisor, he set my appointment for the following day being a precedence and I in no way received a contact. So I referred to as them and I obtain the term .. Im sorry but we won't be out to carry out your carpet today (Due to the fact) we don’t have ample installers in your area .
November 10, 2018 at 1:22 pm Now we have made use of Empire to carpet rooms in my home in past decades; our grasp bedroom being the most recent 1 (6/7/18). We got a quotation for 2 other rooms At the moment which has a want to do them in just a year from stated day. We even picked the carpet we wanted to have installed in the living room. The representative at time told us our quote was very good to get a calendar year. I not long ago known as the phone number over the consultant profits small business to state we want to maneuver forward on among the list of rooms. Although I still left 3 various messages, I did not receive a return phone. On my very last simply call I acquired “voice box full”. I can only think which the consultant no longer will work for the company. I then called the major number (option three) two times and was left on maintain by both equally customer representatives for 10 minutes right before I hung up.
Your satisfaction is significant to us, and we regret to listen to that you simply’re not proud of your empiretoday com reviews ground repair service. We’ve Situated your account, and we’ll be in contact with you before long to debate your considerations.
The condition with “Empire Today” is they are contracting small companies without any experience to save money, and we the customers are having to pay a lot of money for mediocre perform and service.
This is not the expertise that we desire for our customers, and we apologize for this make any difference. We’ll be in contact with you shortly to help make matters ideal.
September 26, 2017 at 8:04 am It is really hard to deal with a company that does not have a retail outlet entrance plus the customer service agents delight themselves on scripted solutions and refuse to hear the main points of one's issues. I bought carpet and baseboards from your organization,both equally had been scheduled to get installed on Thursday, the blokes doing the baseboards confirmed up with the wrong dimension basboards, he remaining and hardly ever mentioned when he would return. I drained calling Empire for more than two hours to inform them to deduct the cost of the base boards And that i can pay for them after they are installed.
m. – twelve:00am if this isn’t ok he can come back on 9/five/2018. I’m upset Together with the Salesperson Danny Gomez simply because he lied about when employees would begin and finish the job. I truly feel this enterprise breached the agreement by not having the ability to total perform once they said they would. When l contacted the Salesperson Danny Gomez he was reluctant to provide me administrators names and phone number so l could produce a criticism. I have attempted to get in touch with customer service and was instructed the corporate would Make contact with me in 24 hours remaining I have not listened to anything at all l tried out to achieve out for the Salesperson but l realize he lied and may say nearly anything to acquire a sale which happens to be sad. If l don’t get yourself a reaction from the supervisor to test to acquire this resolved l will get a lawyer to dispute this contract for operate that was carried out!
we take matters like these very severely and we might wish to comply with up along with you. Be sure to e-mail your fears and contact info to firstname.lastname@example.org for even more guidance, thank you. Handy?YesNo
When we last but not least obtained to speak to some one we observed changeover strips coming up and several hurt on 3 of your planks, the guys came out and glued the strip which were coming up and took photos in the weakened planks, then I get a contact expressing they can resolve it but I should fork out the installers which the problems may be my fault, but I know it wasn't, In addition they mentioned due to the fact I signed the paper they had been in the distinct.
Let me know what you and your crew has made the decision and I'll forward your facts to Don for his review/approval.