I talked Along with the saleman, just after seeking the 800 number of which they informed me that they had no manager. The salesman reported he would see about obtaining the "head" on the Denver office to speak with me.
I demanded to view to someone that is in demand. They gave me the "head" salesman. He despatched out Yet another salesman to "enable" me. Nicely, we setup Yet another carpet installation. In the event the installer arrived, it was the WRONG coloration, the measurements ended up Completely wrong.
Your gratification is very important to us, and we’re unhappy to find out that the carpet just isn't Conference your anticipations. We’ve Positioned your account, and we’ll be in contact with you Soon to debate probable fix alternatives.
June 19, 2018 at nine:04 am I've talked to various customer service those who all convey to me anyone will connect with me again but not a soul at any time does? Previous 7 days Empire termed me to inform me that they'd be out Monday June 18 th to put in our carpet, On Sunday somebody named Tony known as me and stated had been they setting up carpet on Monday or laying it down. I claimed it had been a location rug he requested if I knew the scale. I said your salesman calculated it, Tony said the dimensions weren't to the buy.He would phone the salesman Carmelo to have them but if it necessary binding it couldn t be carried out the following day. I reported all this was provided to Carmelo and also you don t know any of it the working day in advance of your suppose to come back out. I'm eighty several years outdated and my spouse and I moved all we could within our bedroom simply because they have been coming out the next day.
It will be exciting to find out if any of these other complaints were rectified – I am certain I will never use or endorse Empire to any person even people who can squander several hours around the phone
Your satisfaction is crucial to us, and we’re disappointed to hear this was your experience. We’ll be in touch along with you before long to additional handle your issues.
BLOOMINGTON, MINNESOTA -- I had been bought LVT in a rectangular form. The product sales agent showed it to me and marketed it to me. The installers showed up with sq. And that i was not manufactured mindful of the tile till they accomplished demo on my floor. I had been still left using a sticky mess In my kitchen and was told they do not even make the rectangular shape. I have a one yr old boy or girl in addition to a Pet. Leaving the ground sticky and unusable while I searched for a different supplier wasn't a choice. So they mounted the tile which they brought. I remind you this wasn't what I selected, or paid for. Since they concluded they immediately tried to have me sign a document without having reading through. I looked in excess of their get the job done and observed they wholly smashed my refrigerator energy twine. Their deal with was to interrupt off among the list of prongs and request me if that was Alright. Also they cracked the Wooden flooring in my dwelling that's appropriate beside in which they were being working. After i pointed this out they gave me a frozen kind of Wooden filler and reported I empire carpet services could fix it myself later. Also they grouted in my dishwasher. So I will not be in a position to remove it Sooner or later without getting out the tile in close proximity to it. I found out they sub out their labor which is probably going why it was reasonably priced and awful execution.
Received’t be checking back again here but will be expecting them to thoroughly exchange floor and fix THEIR Weak WORK including putting in rest room The right way.
Your customer service or whoever handles your complaints is Terrible! This is totally unacceptable just how this was handled……what a joke!!
I experience that the income reps must be trained in detailing the products and solutions, and so forth. As I reported, I might by no means have agreed to possess Empire do my installation of carpet if this was the result.
That is a catastrophe!! I was purported to be hosting a party tomorrow and I've a hardly furnished family room with damaged carpet just kind of laying there!
I cannot even start to inform you how lousy the dust is. Its over the partitions. Its on every thing. Why would they fake my dwelling is usually a building zone. They must have Reduce exterior.
Sir, I wanted to write today in regards to by far the most depressing knowledge Now we have had with your business. Once i to start with contacted empire, I had been obtaining some quotations. When the product sales expert came to my household on the specified working day, he was only average. He didn't reveal to me about hardwood flooring on stairs and risers. When my husband spoke with him a couple of days later on to find the credit rating software with Wells Fargo we needed to increase a living room with hardwood, considering the fact that his price tag for the stairs was quite sensible.
We dislike delays as much as you do, and sincerely regret the inconvenience. We’ll be in touch with you Soon to reschedule your installation.